Privacy Policy

At The Dog Wood, we take your privacy seriously. Whether you're booking a woodland adventure, signing up for updates or simply getting in touch, we want you to feel confident that your personal information is being looked after.

This Privacy Policy explains what information we collect, how we use it and your rights under UK data protection law.

1. Who We Are

The Dog Wood is a private, secure dog walking woodland located in Bosham, West Sussex.

Address: The Dog Wood, Walton Lane, Bosham, PO18 8EL

Email: hello@thedogwood.co.uk

2. What Information We Collect

When you use our website or services, we may collect:

Your name and email address.
Your telephone number.
Booking details, including dates and times.
Information you provide about your dog where relevant to your booking.
Payment and transaction information.
Messages or enquiries submitted through our contact form.
Your marketing preferences.
Technical information, such as your IP address, browser type and website usage data.

We only collect information that is relevant to providing and improving our services.

3. How We Use Your Information

We use your personal information to:

Manage and confirm woodland bookings.
Process payments and maintain transaction records.
Contact you about bookings, changes or important updates.
Respond to questions, feedback or concerns.
Send news, offers and launch updates where you have agreed to receive them.
Maintain the security and functionality of our website.
Meet our legal and accounting obligations.

Our lawful bases for using your information include fulfilling our contract with you, complying with legal obligations, your consent where required, and our legitimate interests in running and improving our business, responding to enquiries and keeping our services secure.

Where we rely on legitimate interests, we consider your privacy rights and interests.

4. Email Updates and Marketing

If you sign up to receive updates from The Dog Wood, we may send you information about our opening, booking availability, news and occasional special offers.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

We won't add you to our marketing mailing list simply because you've made a booking or submitted an enquiry, unless we have another lawful basis to send you marketing communications.

5. Bookings and Payments

Our website is built using Wix, which may help us manage bookings, customer information and website functionality.

When you make a booking, we collect the information necessary to reserve your session and communicate with you.

Payments are handled through the payment provider connected to our website. Payment information is processed securely by the relevant provider, and we do not need to store your full card details ourselves.

6. Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers where necessary, including:

Wix, our website and booking platform.
Payment processing providers.
Email marketing and communication providers.
Professional advisers or authorities where legally required.

These providers may process information on our behalf to help us operate our business.

Some providers may process personal information outside the UK. Where this happens, we will ensure appropriate safeguards are in place as required by data protection law.

7. Cookies

Our website may use cookies and similar technologies to ensure it functions correctly, remember preferences and help us understand how visitors use the site.

Some cookies are essential, while others, such as certain analytics or marketing cookies, may require your consent.

Where required, you will be able to accept or reject non-essential cookies through our website's cookie settings.

8. How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary.

Booking and transaction records are retained for the periods required by applicable accounting, tax and legal obligations.
Enquiries are retained for as long as necessary to respond and handle any follow-up.
Marketing information is retained until you unsubscribe or we no longer need it for the stated purpose.
Other information is retained according to its purpose and any applicable legal requirements.

We periodically review the information we hold and securely delete or anonymise it when it is no longer needed.

9. Keeping Your Information Safe

We take reasonable steps to protect your personal information against unauthorised access, loss, misuse or disclosure.

We use trusted website and payment providers and take appropriate measures to safeguard the information we hold.

However, no online system can be guaranteed to be completely secure.

10. Your Privacy Rights

Under UK data protection law, you may have the right to:

Request access to the personal information we hold about you.
Ask us to correct inaccurate information.
Request deletion of your information in certain circumstances.
Ask us to restrict how your information is used.
Object to certain uses of your information, including direct marketing.
Request a portable copy of certain information.
Withdraw your consent at any time where consent is our lawful basis.

These rights may be subject to legal exceptions.

To exercise your rights, please contact us at hello@thedogwood.co.uk

You also have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.

11. Links to Other Websites

Our website may contain links to third-party websites or social media platforms.

We are not responsible for the privacy practices of those external websites and encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website or legal requirements.

Any updates will be published on this page with a revised date.

13. Get in Touch

If you have any questions about this Privacy Policy or how we handle your personal information, we'd be happy to help.

The Dog Wood

Walton Lane, Bosham, West Sussex, PO18 8EL